The lower 48 Contiguous States- Shipping costs and your package's arrival will vary depending on the ship to address and size of the order. All Orders are shipped FOB Madison, WI unless otherwise specified. For all orders less than $100.00, a $6.95 shipping charge will apply. Your delivery fee is always displayed at the end when you check out. All in stock items ship same day when the order is received by 3:30PM CST Monday through Friday. All in-stock orders placed after 3:30PM will ship the following business day. Depending on the destination, allow two to seven business days for delivery on in stock items. All internet orders require a valid Email address to be used for tracking your package. However, if this is not an option, you may still place your order by calling us toll free at (866) 458-8624 between the hours of 9:00 AM and 5:00 PM CST. All personal information we collect is kept confidentially and used solely for the purpose of your transaction. We will not distribute personal or Email information to any third party entity. For your ease and convenience, the tracking number for your package will be Emailed directly to you. You may use this number for information pertaining the expected time of delivery, as well it's last location when scanned by the shippers. Hazardous Materials Shipment Verona Safety Supply will only ship hazardous products within the contiguous United States. These items must ship either by FedEx Ground-Hazmat, Spee-Dee (Midwest service only), UPS Ground, or if the quantity and size of your shipment warrants it, a truck carrier (LTL) (Call First) toll free at (866) 458-8624 between 9:00 AM and 5:00 PM CST Monday through Friday for additional information. As per 49 C.F.R section 172.200 of the US Department of Transportation, all products deemed as shipping hazards require additional US Department of Transportation shipping papers and may only be shipped Ground. There is an additional $20.00 charge per each package shipped for these designated items. An accompanying Material Safety Data Sheet (M.S.D.S.) may also be required with some ''HAZARD'' items. M.S.D.S.s are available upon request on the applicable products we distribute. Alaska, Hawaii and all International Orders Orders destined for delivery in either Alaska or Hawaii, or anywhere outside the USA cannot be ordered through our On-Line catalog on this site. However by calling toll free, these orders can be placed with a pre-approval. Pre-approvals can be obtained by calling us toll free at (866) 458-8624 between the hours of 9:00 AM and 5:00 PM CST Monday through Friday. The shipping costs for your package(s) will be calculated and determined before an approval number is issued to you. Verona Safety Supply is unable to accept Credit Card payments for International orders at this time. For International orders, we will need to collect the entire payment (products, shipping costs and duty fees when applicable) beforehand, by first receiving either a Certified Money Order or an Electronic Money Transfer before your order ships. SORRY NO EXCEPTIONS. Product Return Policy All items being returned to Verona Safety require an Authorized Return (RA) number. An RA number will be issued to you by calling our Customer Service toll free at (866) 458-8624 between the hours of 9:00 AM and 5:00 PM CST. All packages must have the RA number clearly printed below their ship to address on the shipping label. Any package not containing an authorized RA number will be refused. Returned merchandise is subject to a 10% restocking fee. Returned merchandise must be in it's original factory package and be in a ''new'' (resalable) condition. Opened products that had been factory sealed for sterility or safety purposes, such as First Aid supplies, are not resalable and can not be returned. Shipping fees for authorized returns will need to be shipped with the all fees prepaid.